SaaS Marketing Glossary
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Jobs to Be Done (JTBD)

Jobs to Be Done (JTBD)

JTBD, Jobs to Be Done

Looking at problems customers are trying to solve. Term coined by Clayton Christensen in 2003.

Why it matters

Customers don’t buy software; they hire it. When you understand the job they are hiring you for, you can tailor your messaging to show exactly how you help them win.

Founder perspective
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