SaaS Marketing Glossary
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Retention

Retention

Getting users to continue paying for your product or service.

Why it matters

Acquisition is expensive; retention is where the actual profit lives. Most founders obsess over the top of the funnel, but if your product is a "leaky bucket," you are just wasting money. Retention is the result of consistent value—if your marketing sells a promise, your product must deliver on it every single month.

Founder perspective
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